Shipping policy

Shipping Policy

Last updated: October 12, 2026

Processing time

Orders are processed within 3–7 business days after payment and complete personalization details are received. Business days are Monday through Friday, excluding public holidays. Missing details or requested changes may delay processing; we will contact you if clarification is needed.

Shipping time

Estimated transit time is 8–12 business days after dispatch. Processing and shipping are separate: estimated total delivery time is 11–19 business days. These estimates are not guaranteed delivery dates. Carrier disruptions, customs inspections, holidays and severe weather may cause delays.

Rates and destinations

Available destinations and shipping charges are shown at checkout. Please review the final total before paying. Any import duties or taxes not collected at checkout may be payable upon delivery, where applicable.

Tracking and delivery issues

We will send available tracking details after dispatch. Tracking may take time to update. If your order is delayed, missing or marked delivered but not received, contact service@heneer.com with your order number so we can investigate with the carrier. Your statutory rights remain unaffected.

Address changes

Please check your shipping address before placing an order. Contact us promptly for corrections; changes may not be possible after dispatch. We will explain any applicable re-shipping costs before arranging another shipment.

Contact

Heneer — service@heneer.com